RETURNS - REFUNDS

All our products are shipped with a 100% quality and satisfaction guarantee. Once the package leaves, the responsibility lies with the shipping carrier. In case of box damages during transit, be sure to get in touch with the shipping carrier immediately to file a claim. You can also contact us if you have any other questions.

 

Package theft has become a growing concern, and we want to help ensure your order arrives safely. Please monitor your tracking number and keep an eye on the estimated delivery date.

To protect your package, we recommend arranging for a trusted family member or neighbor to be available to receive it on the scheduled delivery day. If you live in an apartment complex, reach out to your lobby manager to ensure your package can be safely claimed.

Unfortunately, we cannot take responsibility for packages that are stolen or go missing after delivery. The tracking information will include a "Proof of Delivery" showing the exact date, time, and location where the package was left. If you didn’t receive it, please double-check that the shipping address on your order was correct (including any apartment number). You may also want to check with neighbors or family members to see if they accepted the package on your behalf. Additionally, it's a good idea to check around your property, including side yards, as the carrier may have left the package in a discreet location.

We are not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim. We apologize for any inconvenience in this regard. 

X2Metal
3800 Merle Hay Road, Merle Hay Mall,

Store # 416, Des Moines, IA 50310
contact@x2metal.com